CV
Helena Jes Starzak
Information Studies student with experience in UX and marketing
I am a Master's in Information Studies at Aalborg University in Copenhagen and have work experience in UX, marketing and various service industries. I am a curious person who loves to dabble in different areas, and therefore, I call myself a constantly evolving generalist. I have spoken English and Danish daily since I was little and can use both languages in a profession. I gain energy by socializing with a multidisciplinary- and international team.
Work experience
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Part-time UX Researcher intern at Gamucatex in CPH
Oct. 2023 - Currently. (About 8 hours weekly).
After my full-time internship ended I received a part-time position
simultaneously with my studies.
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Full-time UX Researcher intern at Gamucatex in CPH
Jun. 2023 - Oct. 2023. (40 hours weekly).
13-week internship in relation to my Master's degree.
• Conducted user tests inside The Circular Lab at Roskilde Festival.
• Transcribed, translated, analyzed, and observed data.
• Updated the Game Design team about user findings.
• Wrote a 130-page report with two other UX team members.
• Facilitated weekly team meetings.
• Communicated with event hosts for confirmation of testing booths.
Part-time Marketing Assistant at Efuma ApS in Hvidovre
May 2022 - May 2023. (7-16 hours weekly).
• Content writing.
• Product descriptions.
• Analysing keywords.
• Website optimisation.
• Marketing strategies.
• Marketing research.
• I also helped out in the Warehouse.
- Packed orders for clients.
Part-time Marketing Automation Assistant at Impact Extend A/S in CPH
Nov. 2021 - May 2023. (7-15 hours weekly).
• Salesforce Marketing Cloud:
- Newsletter emails in Emil Studio.
- Landingpages in Cloudpage.
- Create, move and delete data extensions.
• Designed onboarding guides.
Full-time SEO Assistant Intern at Impact Extend A/S in CPH
Aug. 2021 - Oct. 2021. (37,5 hours weekly)
10-week internship in relation to my Bachelor's degree.
• Wrote advertorials in WordPress.
• Optimised blog posts to be more SEO-friendly.
• Analysed relevant keywords.
• Converted images to smaller sizes.
• Cleaned up duplicated pages.
• Created Asana templates for the team.
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Part-time Sales Assistant at Ecigz in different areas of Zealand
Mar. 2020 – Dec. 2022. (4-25 hours weekly)
• Sold vaping products (electronic cigarettes).
• I had shifts alone in 14 shops.
• Created an internal communications platform via Wix.
• Wrote and designed onboarding guides in InDesign about;
vaping, sales and service and also product knowledge.
Full-time Sales Assistant Intern at Ecigz in different areas of Zealand
Jun. 2019 – Mar. 2020. (37 hours weekly)
8-month internship in relation to my AP degree.
• Gathered data and analysed the chain store.
• Sold vaping products (electronic cigarettes).
• Had shifts alone in many of the stores.
Part-time Deli Assistant in Bilka One Stop at Ørestad
Oct. 2018 – Jun. 2019. (15 hours weekly)
• Food production.
• Customer service in the fish- and cheese section.
• Had morning- and evening shifts.
Full-time Sales Assistant Trainee at Petworld in Hørsholm
Mar. 2017 - Aug. 2018. (37 hours weekly)
Internship in relation to retail education.
• Sold- and ordered products.
• Decorated the store.
• Trained new employees.
Part-time Sales Assistant at Dampkælderen in CPH
Sep. 2015 - Mar. 2016. (15 hours weekly)
• Sold vaping products (electronic cigarettes).
• Received advanced product knowledge.
• Responsible for opening/closing the store.
Part-time Sales Assistant at Din e-cigaret in CPH
Oct. 2014 - Aug. 2015. (15 hours weekly)
• Sold vaping products (electronic cigarettes).
• Guided and demonstrated the products.
• Responsible for opening/closing the store.
Part-time Cleaning Assistant for Sjællands rengøring in KBH
Jan. 2013 - Apr. 2015. (12 hours weekly)
• Cleaned:
- Retail stores and office departments.
• Alone- and independent shifts.
Information technology
Microsoft programmes:
Word
Outlook
Powerpoint
Teams
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Prototype design:
Axure RP 10
Adobe programmes:
Dreamweaver
InDesign
Photoshop
Coding:
HTML
CSS
PHP
MySQL database
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Marketing:
Search Console
Semrush
Wordpress
Wix
Ahrefs
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Salesforce:
Email Studio
Cloudpage
Data extensions
Journey Builder
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Communication:
Discord
Slack
Zoom
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Project management:
Click-Up
Trello
Jira
Proficient
Proficient
Proficient
Proficient
Beginner
Rusty
Beginner
Limited
Mid-level
Mid-level
Rusty
Rusty
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Proficient
Proficient
Proficient
Proficient
Proficient
Proficient
Educational skills
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User Research
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UX Design
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Design Thinking
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Data Analysis
Trained skills
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UX Research
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Automation
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Marketing
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Retail
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Personality
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Observing
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Outgoing
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Guiding
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Initiative
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My values
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Cohesion
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Rationality
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Obligation
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Stability
Profile colour
Green
Volunteer work experience
Spare time voluntary CV and application designer
Apr. 2020 - Sep. 2022.
On rare occasions, I helped friends and acquaintances land their
dream job by guiding them and designing their CVs and applications.
I designed them with Adobe InDesign.
Part-time voluntary band merchandise sales girl
Mar. 2012 - Nov. 2013. (About 6 live show gigs)
• Sold T-shirts and demos.
• For the band The Vision Ablaze.
• At Lygten, Rust, Beta and PH Caféen.
• In the evenings at weekends.
Languages
Danish
English
Romanian
Native
Fluent
Limited
Education
Information Studies, Masters (MSc)
Sep. 2022 - Currently:
Aalborg University in Copenhagen.
The Master´s programme is in English and focuses on the design,
development and evaluation of IT systems. Looking into the
relationship between people and IT. I have gained knowledge
in data analysis and visualization, learning and motivational
psychology, user behaviour, UX- and UI design, and research tools.
Elective: Design Thinking.
Gap year:
Jan. 2022 - Sep. 2022:
I have had three jobs doing my break from studying between my
Bachelor and Masters. I have worked about 2 shifts each per week
for Impact Extend A/S, Efuma ApS and Ecigz.
I have also learned the basics of the Romanian language.
*I have graduated from all five educations below.
Digital Concept Development, Top-up bachelor (PBA)
Sep. 2020 - Jan. 2022:
Zealand, Academy of Technologies and Business in Køge.
Lectures in for instance concept development, value creation,
UX design, biometrics, theory of science, project management,
future design, low touch economy, service design, sustainable design,
transformation design, SEO, WordPress and digital marketing.
Commerce Management, Academy Profession (AP)
Sep. 2018 - Jun. 2020:
Zealand, Academy of Technologies and Business in Næstved.
Lectures in for instance organization, marketing, logistics,
communication, business law, sales and international trade.
Tools and knowledge within company management in order
to guide in optimisation and give solutional ideas.
Retail Assistant (trade school)
Jan. 2016 - Mar. 2016: EUS at NEXT in Høje Taastrup.
Mar. 2016 - Mar. 2017: Training centre at Lyngby Business College.
Okt. 2017 - Jun. 2018: Lektores at Odder business college.
Lectures in sales and service, marketing,
store decoration, company management and It.
Attended Lyngby Business College while searching for an internship.
Attended Odder Business College in between being a trainee at Petworld.
High School
Jan. 2012 - Dec. 2015
Det frie Gymnasium at Nørrebro.
The mandatory subjects and five extracurricular subjects;
Business Economics C, Drama C, Political and Social Studies B,
Religion B and Spanish B.
Web integration (trade school)
Aug. 2009 - Feb. 2010: Copenhagen technical school.
Mar. 2010 - Oct. 2011: Roskilde technical school.
Frontend (HTML & CSS) and backend (PHP & MySQL).
Web development, database, product development,
production, service, online trading and photo editing.
Courses
Aug.- Currently: Improv theatre at
Improv Comedy Copenhagen.
Every Monday from 7 to 9 PM.
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May 2023: Adobe InDesign
for beginners at FOF Fiolstræde.
2 days.
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Jan-Mar. 2023: Graphic facilitation
level 1 & 2 at FOF Nørregade.
3 days.
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Feb. 2023: Content Marketing
online at HubSpot Academy.
1 month
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Dec. 2022: R fundamentals
online at W3Schools.com.
2 days.
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Apr. 2022: Google Analytics
for beginners at Google Academy.
1 day.
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Sep. 2017: Trends & Directions
in Hamborg.
3 days.
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Feb. 2017: Adobe Photoshop
for beginners at FOF Fiolstræde,
5 days.
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Apr. 2016: Webdesign in WordPress
Intro at FOF Tårnby.
5 days.
Spare time
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Social with friends.
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Film enthusiast.
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See live concerts.
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Join courses.
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Gym classes.
More info
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Born in 1992.
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I live with three people and three cats.